Frequently Asked Questions
Everything you need to know about bringing Monticello style into your home.
What is your standard shipping timeframe for furniture?
Most furniture and large home decor items are processed within 2-3 business days and typically arrive within 7-10 business days via our premium freight partners.
Do you offer international shipping for home decor?
Yes, Monticello Shop ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and weight of your order.
What is your return policy for home textiles and rugs?
We offer a 30-day return policy for most items. Home textiles and rugs must be returned in their original, unused condition with all tags attached to qualify for a full refund.
Are your wooden furniture pieces made from sustainable materials?
Sustainability is at our core. All Monticello furniture collections use FSC-certified wood and eco-friendly finishes to ensure high quality with a low environmental impact.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home purchases.